A provisional booking can be made by phone or email and held for a couple days, to give you time to organise your flights. To secure your booking, we ask for a 50% deposit. The balance is due 6 weeks prior to arrival. In the case of last minute bookings (less than 6 weeks ahead) 100% payment is required with the booking.** see below 1. & 2.
In case of any 'accidental damages' At the discretion of the owners, a deposit of 100 euro is applicable to guests staying for 2 or more days, it will be refunded or returned on departure, subject to the booking terms and conditions.
No pets are allowed.
No smoking (fires or candles) in any part of the suites.
**1. Bookings made within 2 weeks of the booking date cannot be refunded and are subject to a 100% cancellation fee.
**2. Bookings made earlier than 6 weeks ahead, will be subject to a 50% cancellation fee at 6 weeks prior to your stay, but to offer the best service to our clients, would be refundable if the property is subsequently re-let for the same period.
If for any reason, beyond our control, the property or your chosen suite is not available on the date booked, another suite of similar quality may be offered. If not suites are available, then all charges paid in advance will be refundable in full. In this case, there shall be no further claim against the owners either for the booking or any associated costs as a result of the cancellation.
ACCIDENTAL DAMAGE AND NO SMOKING RULE
Guests must leave the property clean and in good order and will be responsible for any breakages, loss or damage. The owner shall be entitled to charge for the cost of remedying any breach of these obligations and a copy of the repair invoice will be sent to the client. Smoking in the suites is strictly forbidden. Also, no lighting of candles and no food or drink (other than that supplied of offered by The Merchant's House) is permitted in the suites without the approval of the owners.
The contract between you and us is governed by the law of Greece and we both agree that any dispute, matter or other issue that arises between us will be dealt with by the Courts of Greece.
You may not transfer your Booking or any rights and responsibilities under these Booking Terms & Conditions to any other person, without our prior written consent.
FORCE MAJEURE & ISSUES BEYOND OUR CONTROL
Every effort will be made to ensure the standard described for the property and all items of equipment described and supplied by the owners are in good working order. However, no guarantee is given, nor liability accepted, if any breakdown occurs that is beyond our control, or there are power failures, or temporary failure to the utilities such as water and wifi, due to the weather, strikes, problems with the municipality, utility companies, or actions that are also beyond our control. Repairs, and restoration of utilities will always be effected as soon as possible.
The owners, their employees and agents of The Merchant’s House shall not be liable to any person for any personal injury, loss of, or damage to property, however caused or sustained. The Merchant's House is insured with InterAmerican and they will make the final decision, in association with the relevant Greek laws applicable at the time should any of the above unfortunately occur.